I recently had the misfortune of having a broken garbage disposal, a clogged drain on one side of my (divided) sink and a flooded dishwasher all at the same time. This lasted for days while I tried a few DIY solutions and finally opted for a call to my home warranty company. After a glitch with one of the contractors, I was…
Category: Life
Take it Easy on Yourself and Your Pets this Summer
Do you have a pet indoors this summer? A few four-legged experts share their advice on how you can keep your pet cool and comfortable indoors while saving electricity and money on your summer bills in .this fun new video from TXU Energy and the SPCA of Texas. The company vetted its summertime energy efficiency tips with the vets…
When You Feel Lost in the System… Don’t Give Up
Large national companies pride themselves on great customer service; and those that get it right are lauded and celebrated. Spot on.But what happens when your customer experience takes a path that leaves you feeling lost in the system? Think nationally, and act locally.In October, I was consulting for a company based in New Jersey. When…
When "The System" Doesn’t Make it Easy, Don’t Sweat it. Make Your Own Results.
The summer heat in Texas is”hotter than Hades” (as my grandmother used to say). In the first week of July, when I realized my downstairs A/C wasn’t blowing cool air anymore, I breathed a sweaty sigh of relief as I pulled out my membership card to the home warranty company. With home warranties, home owners like…
When You Don’t Have Time to Exhale… Find It
Does this sound familiar? Monday to Friday: Work. Eat. Sleep. Repeat. Saturday-Sunday: Endless errands, appointments, and chores that have you covered in to-dos with only your hands to handle most — if not all — of it on your own. Add a few bits of fun in there, and by Monday morning, when you start over…
Go Solo Me! 